Privacy Policy

Bergin Motion is committed to protecting the privacy and confidentiality of the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, contact our clinic, or interact with our online services.

Information We Collect

We may collect personal information that you provide directly to us, including:

Name
Email address
Phone number
Information submitted through our contact forms
Information you provide when communicating with our team
Information required to arrange or manage your care

Because Bergin Motion provides healthcare services, some information collected in connection with your care may qualify as personal health information and will be handled in accordance with applicable privacy legislation and professional requirements.

We may also collect limited technical information when you visit our website, such as:

IP address
Browser and device information
Pages visited
Referral source
Website usage and interaction data

This information may be collected through analytics technologies and similar tools used to understand website performance and improve the user experience.

How We Use Your Information

We may use personal information to:

Respond to questions and inquiries
Arrange appointments or connect you with the appropriate service
Provide and coordinate healthcare services
Communicate with you about your care or requests
Process administrative and billing matters
Improve our website, services, and client experience
Maintain the security and functionality of our systems
Meet legal, regulatory, professional, and record-keeping requirements

We limit the collection, use, and disclosure of personal information to what is reasonably necessary for the purposes identified.

Personal Health Information

Personal health information collected as part of your care is handled in accordance with Ontario’s Personal Health Information Protection Act, 2004 (PHIPA) and other applicable requirements.

Bergin Motion takes reasonable steps to protect the confidentiality and security of personal health information and limits access to authorized individuals who require it to perform their duties.

Where required, we obtain consent before collecting, using, or disclosing personal health information, except where collection, use, or disclosure is otherwise permitted or required by law.

Third-Party Service Providers

Bergin Motion may use trusted third-party service providers to support functions such as:

Website hosting
Appointment booking
Analytics
Customer relationship management
Review management
Email or communications
Website forms and technical services

These providers may process limited personal information on our behalf where required to provide their services.

Our website may also contain links to third-party websites or platforms, including our external appointment booking system. Information submitted directly to a third-party platform is subject to that provider’s own privacy practices and terms.

Cookies and Analytics

Our website may use cookies and similar technologies to understand how visitors use the site, maintain functionality, and improve performance.

We may use analytics services, including Google Analytics, to collect aggregated information about website traffic and usage.

You can adjust your browser settings to restrict or disable cookies. Doing so may affect some website functionality.

Sharing Your Information

We do not sell personal information.

We may disclose information:

With your consent
To service providers supporting our operations
To healthcare providers involved in your care, where permitted
For billing, insurance, or administrative purposes, where appropriate
Where required or permitted by law
To protect the rights, safety, security, or property of Bergin Motion, our clients, or others

Safeguarding Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, or disposal.

No electronic transmission or storage system can be guaranteed to be completely secure. We continually review our practices and take reasonable steps appropriate to the sensitivity of the information we handle.

Retention of Information

Personal information is retained only for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet applicable legal, professional, insurance, and record-retention requirements.

When information is no longer required, it is securely disposed of or anonymized where appropriate.

Accessing or Correcting Your Information

You may have the right to request access to personal information or personal health information held about you and to request corrections where information is inaccurate or incomplete, subject to applicable legal exceptions.

To make a request, please contact Bergin Motion using the information below.

Your Consent

By providing personal information to Bergin Motion, you consent to its collection, use, and disclosure for the purposes described at the time of collection and as otherwise permitted or required by law.

Where applicable, you may withdraw your consent, subject to legal, contractual, and professional restrictions and reasonable notice.

Privacy Questions or Concerns

If you have questions about our privacy practices, wish to request access or correction, or have a privacy concern, please contact:

Bergin Motion 680 Bayview Drive, Unit 8 Barrie, Ontario L4N 9A6 Phone: (705) 252-0330 Email: hello@berginmotion.ca

If you have concerns regarding the handling of personal health information, you may also have the right to contact the Information and Privacy Commissioner of Ontario.

Changes to This Privacy Policy

Bergin Motion may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal requirements.

The most current version will be posted on this website with the updated revision date.

Last Updated: August 17, 2026